Guest Guidelines
1. Securing Your Seat
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Please ensure you have a seat before ordering.
2. Ordering & Checkout
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You have two ordering options. Please choose the one you prefer.
- Order at the Counter
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Please line up at the restaurant of your choice and place your order directly at the counter.
After completing your order and payment, you will receive a call bell. Please
wait at your table for your meal.
- Accepted Payment Methods: cash, cashless payments and meal coupons
- Order by Mobile Order※Scheduled to start in July
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・Mobile Order is a service that allows you to place your order(cashless only) from your seat using your smartphone.
・You can easily place your order using Mobile Order by
scanning the QR code installed on each table.
・You will receive an email as soon as your order is ready, at the email address you provided.
※Please note that orders
must be placed separately at each store, not collectively.
- Accepted Payment Methods: Cashless payments only※Please note that meal coupons cannot be used.
3. Pick Up at the Counter
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When you receive a call bell or email notifying you that your order is ready, please proceed to the counter to collect your order. If you placed your order using Mobile Order, please
show the email screen when picking up your order.
4. Return Items to Each Store
After finishing your meal, please return your trays and tableware to the store where you ordered.
Guests Staying at Our Hotels
■Meal Coupon Discount
- How to Buy
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If you have booked an accommodation plan that includes a meal coupon, you will receive one at check-in. You can also purchase one at the front desk of any hotel, except at À la touto
within our hotel group.
- How to Use
- Please present the coupon when placing your order at each store.
- Expiration Date
- The expiration date is indicated on a meal coupon
- Other Information
- Please note that this coupon cannot be used for Mobile Order.
Food Hall Guests
■Meal Coupons Purchase (at the hotel)
- How to Buy
- You can purchase meal coupons at the front desk of any hotel, except at À la touto within our hotel group.
- How to Use
- Please present the coupon when placing your order at each store.
- Expiration Date
- The expiration date is indicated on a meal coupon
- Other Information
- Please note that this coupon cannot be used for Mobile Order.